policy manuals:   Privacy Policy Return/Exchange Policy Cancellation Policy Privacy Policy We do not electronically capture any customer information during your browsing or ordering process. We only capture information which is voluntarily given and necessary to process your order. We do not share customer information with any outside firms. We respect the privacy of our customers. Return/Exchange Policy Our goal is to provide you with a great shopping experience. If you are not completely satisfied with your purchse, simply let us know. We will make every effort to make things right. However should you still decide to return/exchange the merchandise, we can do that too. Contact our customer service and request an RMA #, pack and ship the unused merchandise to our address. Once we've examine the merchandise, we will refund your money. Note that non-defective merchandise will be subject to a 20% restocking charge. Cancellation Policy Order cancellations can be made anytime before the item is shipped. Simply e-mail/call us with your order number and we will gladly cancel your order.